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Oreswim exists because I know this: women are not invisible, not past their prime, and never without worth.
Refund policy
ORESWIM — RETURNS POLICY
Last updated: May 2026
Oreswim ships from Victoria, Australia. Our returns policy covers AU, NZ, US, and UK customers. Please read the section relevant to your region before initiating a return.
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🇦🇺 AUSTRALIA
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Return Window: 30 days from delivery
Refund Method: Original payment method, processed within 3–5 business days of receiving the return
Return Shipping: Customer’s expense for change-of-mind returns. We cover return shipping for faulty or incorrectly sent items.
Original Shipping: Non-refundable for change-of-mind returns. Refunded in full for faulty or incorrectly sent items.
ELIGIBLE FOR RETURN
✓ Unworn, unwashed items
✓ Tags and hygiene liner intact
✓ Returned in original packaging
✓ Faulty or damaged on arrival
✓ Incorrectly sent item
NOT ELIGIBLE FOR RETURN
✗ Items with hygiene liner removed
✗ Worn, washed, or altered items
✗ Items returned after 30 days
✗ Sale or final sale items
✗ Items without original tags
HOW TO RETURN
1. Email oreswim@outlook.com within 30 days of delivery with your order number and reason for return. Include a photo if the item is faulty.
1. We’ll confirm eligibility and provide return instructions within 2 business days.
1. Ship the item to our Victoria address using a tracked service. Keep your tracking number.
1. Refund processed within 3–5 business days of receiving your return.
Exchanges: We offer size exchanges for Australian customers subject to stock availability. Contact us before returning and we’ll do our best to swap your size directly.
Your Rights: Under the Australian Consumer Law (ACL), you are entitled to a refund, replacement, or repair if a product is faulty, doesn’t match its description, or fails to do what it’s reasonably expected to do — regardless of our returns policy. These rights apply to sale items. Nothing in this policy limits your statutory rights under the ACL.
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🇳🇿 NEW ZEALAND
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Return Window: 30 days from delivery
Refund Method: Original payment method, processed within 5–7 business days of receiving the return
Return Shipping: Customer’s expense, unless the item is faulty or incorrectly sent
Original Shipping: Non-refundable for change-of-mind returns. Refunded in full for faulty or incorrectly sent items.
ELIGIBLE FOR RETURN
✓ Unworn, unwashed items
✓ Tags and hygiene liner intact
✓ Returned in original packaging
✓ Faulty or damaged on arrival
✓ Incorrectly sent item
NOT ELIGIBLE FOR RETURN
✗ Items with hygiene liner removed
✗ Worn, washed, or altered items
✗ Items returned after 30 days
✗ Sale or final sale items
✗ Items without original tags
HOW TO RETURN
1. Email oreswim@outlook.com within 30 days of delivery with your order number and reason for return. Include a photo if the item is faulty.
1. We’ll confirm eligibility and provide the return address in Victoria, Australia, within 2 business days.
1. Ship the item using a tracked international service. Keep your tracking number — Oreswim is not responsible for items lost in return transit.
1. Refund processed within 5–7 business days of receiving your return.
Exchanges: We don’t offer direct exchanges for NZ orders. Return your item for a refund and place a new order for the correct size.
Your Rights: Under the Consumer Guarantees Act 1993 (NZ), goods must be of acceptable quality and fit for purpose. Nothing in this policy limits your statutory rights under New Zealand consumer law.
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🇺🇸 UNITED STATES
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Return Window: 30 days from delivery
Refund Method: Original payment method, processed within 5–7 business days of receiving the return
Return Shipping: Customer’s expense, unless the item is faulty or incorrectly sent
Original Shipping: Non-refundable, unless the return is due to a fault or error on our part
ELIGIBLE FOR RETURN
✓ Unworn, unwashed items
✓ Tags and hygiene liner intact
✓ Returned in original packaging
✓ Faulty or damaged on arrival
✓ Incorrectly sent item
NOT ELIGIBLE FOR RETURN
✗ Items with hygiene liner removed
✗ Worn, washed, or altered items
✗ Items returned after 30 days
✗ Sale or final sale items
✗ Items without original tags
HOW TO RETURN
1. Email oreswim@outlook.com within 30 days of delivery with your order number and reason for return. Include a photo if the item is faulty.
1. We’ll confirm eligibility and provide the return address in Victoria, Australia, within 2 business days.
1. Ship the item using a tracked international service. Keep your tracking number — Oreswim is not responsible for items lost in return transit.
1. Refund processed within 5–7 business days of receiving your return.
Import Duties: Any import duties paid on your original order are non-refundable by Oreswim. You may be able to claim a duty drawback through US Customs (CBP).
Exchanges: We don’t offer direct exchanges for US orders. Return your item for a refund and place a new order for the correct size.
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🇬🇧 UNITED KINGDOM
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Return Window: 30 days from delivery (exceeding the UK statutory 14-day minimum)
Refund Method: Original payment method, processed within 5–7 business days of receiving the return
Return Shipping: Customer’s expense, unless the item is faulty or incorrectly sent
Original Shipping: Non-refundable for change-of-mind returns. Refunded in full for faulty items.
ELIGIBLE FOR RETURN
✓ Unworn, unwashed items
✓ Tags and hygiene liner intact
✓ Returned in original packaging
✓ Faulty or damaged on arrival
✓ Incorrectly sent item
NOT ELIGIBLE FOR RETURN
✗ Items with hygiene liner removed
✗ Worn, washed, or altered items
✗ Items returned after 30 days
✗ Sale or final sale items
✗ Items without original tags
HOW TO RETURN
1. Email oreswim@outlook.com within 30 days of delivery with your order number and reason for return. Include a photo if the item is faulty.
1. We’ll confirm eligibility and provide the return address in Victoria, Australia, within 2 business days.
1. Ship the item using a tracked international service. Keep your tracking number — Oreswim is not responsible for items lost in return transit.
1. Refund processed within 5–7 business days of receiving your return.
UK Import VAT: Any VAT or customs fees charged on delivery are non-refundable by Oreswim.
Exchanges: We don’t offer direct exchanges for UK orders. Return your item for a refund and place a new order for the correct size.
Your Rights: Under the Consumer Contracts Regulations 2013, UK customers have a statutory right to cancel an online order within 14 days of receipt and a further 14 days to return goods. Our 30-day policy exceeds this minimum. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement if goods are faulty, misdescribed, or not fit for purpose. Nothing in this policy affects your statutory rights.
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GENERAL INFORMATION
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Faulty Items: If your item arrives damaged or faulty, email us within 7 days of delivery with photos. We will cover all return shipping costs and offer a full refund or replacement.
Wrong Item Received: If we sent the wrong item, contact us immediately. We’ll arrange return shipping at our cost and dispatch the correct item or issue a full refund.
Hygiene Policy: For hygiene reasons, swimwear with the protective liner removed cannot be returned. Please try on over underwear and leave all tags and liners in place until you’re certain of your size.
Refund Timeline: Once we receive and inspect your return, refunds are processed within 3–7 business days depending on your region. Your bank may take an additional 3–5 days to reflect the credit.
Questions? Contact us at oreswim@outlook.com